VA to resume co-pay collection in January

Wednesday, November 4, 2020 1:53 pm
VA to resume co-pay collection in January

If bill was already 90 days past due

Veteran could endure some hardship

 

Veterans might start seeing letters from the VA about the resumption of the collection of copays as early as Monday. 

The letter is information only and is not an invoice.

The main points of the letter are:

1. Veterans do NOT have to pay it in one lump sum.
2. The actual bills/statements are not supposed to be released until January 2021.
3. If a Veteran wants to start paying down the bill before then, he or she can do so in whatever amount. 
4. Repayment plans will be offered to all. However, this will require current means tests and submission of the application form.

Currently, the VA plans to resume collections on co-pays in January.  If a veteran's bill was 90-days old as of the March statement those bills are likely to be sent to federal collections. Once the bill goes there, money owed might be recouped from other federal payments made to the veteran. To avoid that, those veterans, if able, may pay the bill by calling 888-827-4817. If those veterans are not able to pay that 90-day bill, they may call (866) 802-6381 to set up a payment plan. 

Veterans who were already working on a payment plan are encouraged to update the payment plan before January by calling 888-827-4817.

Late fees were not assessed during the suspension of collection, but will also resume January.

Bills under 90 days may be paid  before January also.  Veterans will need to know the current amount owed and billing account number in order to pay bills in the four pay options that are offered by the VA. Veterans may call 888-827-4817 to receive account numbers and pay their bills.  If that line is busy, veterans may call at 866-400-1238  OPTION 3 to get the amount owed and, if needed, their account numbers. 

If a Veteran is unable to make payments when billing starts again in January, he or she can call 866-400-1238 or 844-698-2311 (TTY: 711) to get help with debt relief options.  Learn more about requesting financial hardship assistance.  Watch a video about financial hardship options.

Also some bill paying options at the VA are requiring e-mails to pay bills.  Veterans needing assistance in setting up e-mail accounts should see their county veteran service officer.  CVSOs can be located by going to veterans.arkansas.gov and using the “Find your ADVAcate” tool.

If a Veteran has questions about his or her bill or needs to set up a repayment plan he or she should call (866)802-6381. 

According to the VA:

1. Veterans do NOT have to pay it in one lump sum.
2. The actual bills/statements are not supposed to be released until January 2021.
3. If a Veteran wants to start paying down the bill before then, he or she can do so in whatever amount.
4. Repayment plans will be offered to all. However, this will require current means tests and submission of the application form.

 

Information on Veteran Copay bills

Not long after the pandemic took hold, VA announced that it would temporarily suspend copay bill mailings.

  • Since April 6, 2020, monthly copay patient statements have been on hold. Statements will resume in January 2021.
  • Veterans do not need to make any copay payments until January 2021.
  • In January 2021, Veterans may receive a patient statement that may include the total amount of any:
    • New copay charges for medical care and prescriptions received from April 6 through December 31, 2020.
    • Unpaid copay charges for medical care and prescriptions received before April 2020.
  • Veterans may make payments before January 2021.  Click HERE to learn how to pay VA copays.
  • If a Veteran uses a Health Savings Account (HSA) or Flexible Savings Account (FSA) to pay copays, he or she should contact the company that manages their account for information and direction on payment schedules.

If a Veteran is unable to make payments when billing starts again, he or she can call 866-400-1238 or 844-698-2311 (TTY: 711) to get help with debt relief options.  Learn more about requesting financial hardship assistance.  Watch a video about financial hardship options.

 

https://www.va.gov/health-care/pay-copay-bill/

Pay your VA copay bill

You need to pay your full VA copay bill balance by the due date on your billing statement to avoid late charges, interest, or collection actions. Find out how to make a payment—and what to do if you're having trouble making payments or you disagree with your bill.

We can help with your questions about debt and other financial concerns

Get the latest information about concerns like managing VA debt, or paying your VA copays or VA-backed home loan during this time.
Go to our coronavirus FAQs

How do I pay my VA copay bill?

You can pay your bill in any of these 4 ways:

Online

Pay directly from your bank account or by debit or credit card on the secure Pay.gov website.

By phone

Call us at 888-827-4817.      Be sure to have your account number ready.

By mail

Send your payment stub, along with a check or money order made payable to "VA," to the address below. Be sure to include your account number on the check or money order. 

Department of Veterans Affairs 
PO Box 3978 
Portland, OR 97208-3978

In person

Visit your nearest VA medical center, and ask for the agent cashier's office. Bring your payment stub, along with a check or money order made payable to “VA.” Be sure to include your account number on the check or money order.

Find your nearest VA medical center

Note: We can deposit your check through either a one-time electronic funds transfer or as a check transaction. If we make an electronic funds transfer, your bank may withdraw the funds from your account on the same day as we process your payment and you won't receive your check back from your bank.

If you need help understanding your patient statement

Find your nearest VA health facility